At POWERON STORE SDN. BHD. (“we”, “us”, “our”), we are committed to delivering your orders safely and promptly. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from our online store.
1. Company Information
Company Name: POWERON STORE SDN. BHD.
Company Registration No.: 202501034496 (1635906-A)
Contact Address: No. 63 (Level 2), Jalan SS2/64, SS2, 47300 Petaling Jaya, Selangor
Customer Support: +6017 546 5790
Email: poweron.store@outlook.com
2. Shipping Coverage
We currently ship to all states and territories within Malaysia, including Peninsular Malaysia and East Malaysia (Sabah & Sarawak). International shipping is not available at this time, but we are working towards expanding our coverage in the near future.
3. Processing Time
- Order Confirmation: Once your order is placed, you will receive an email confirmation within minutes.
- Processing Time: Orders are processed within 1–3 business days (excluding weekends and public holidays).
- For generator units and bulky items, processing may take slightly longer due to packaging and coordination with logistic partners.
- If an item is out of stock or delayed, we will notify you as soon as possible via email or phone.
4. Shipping Time & Delivery Estimates
| Location | Estimated Delivery Time |
|---|---|
| Peninsular Malaysia | 2–5 business days |
| Sabah & Sarawak | 5–8 business days |
Delivery times are estimates and may vary depending on your location, courier delays, weather, and peak seasons.
5. Shipping Rates
- Standard Shipping Fees: Shipping charges will be calculated at checkout based on the size, weight, and delivery location.
- Heavy/Durable Equipment: Larger items (e.g., generators) may incur additional freight or handling fees. These will be clearly stated before checkout.
- Free Shipping: From time to time, we may offer free shipping promotions which will be clearly communicated on the product page or during checkout.
6. Delivery Partners
We work with reputable courier and freight service providers, including but not limited to:
- GDex
- DHL eCommerce
- Pos Laju
- J&T Express
- Lalamove / GrabExpress (for same-day deliveries in selected areas)
You will receive a tracking number via email or SMS once your item is shipped.
7. Order Tracking
Once your item is dispatched, you will receive a tracking code to monitor your parcel’s journey. Please allow up to 24 hours for tracking information to be updated.
8. Self Pickup (By Appointment Only)
We offer a self-pickup option for customers who wish to collect their orders directly from our store. Kindly contact us in advance to schedule a pickup time:
Pickup Location:
No. 63 (Level 2), Jalan SS2/64, SS2, 47300 Petaling Jaya, Selangor
9. Failed Deliveries / Undeliverable Packages
If a delivery attempt is unsuccessful due to incorrect address, unavailability, or refusal to accept the package:
- Our courier will attempt redelivery based on their policy.
- If the item is returned to us, we will contact you to arrange re-delivery (re-shipping charges may apply).
10. Shipping Damages
We take great care in packaging your items securely. However, if your package arrives damaged:
- Please take clear photos of the packaging and product upon delivery.
- Notify us within 48 hours of receiving the parcel via email (poweron.store@outlook.com).
- We will assist you in filing a claim with the courier and offer a replacement if eligible.
11. Pre-Orders & Backorders
If your item is a pre-order or currently out of stock, estimated shipping times will be clearly stated on the product page. You may choose to:
- Wait for restock and shipping
- Request a refund or replacement product
12. Contact Us
For any questions regarding shipping, please contact our team:
- Phone: +6017 546 5790
- Email: poweron.store@outlook.com