Return Policy

At POWERON STORE SDN. BHD. (“we”, “our”, or “us”), customer satisfaction is our top priority. We understand that sometimes a product may not meet expectations or may arrive damaged. This Return & Refund Policy outlines your rights and our obligations with regard to returning items purchased from our store.

1. Company Details

Company Name: POWERON STORE SDN. BHD.
Company Registration No.: 202501034496 (1635906-A)
Business Address: No. 63 (Level 2), Jalan SS2/64, SS2, 47300 Petaling Jaya, Selangor
Customer Support: +6017 546 5790
Email: poweron.store@outlook.com

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Item must be unused and in its original condition.
  • Item must be in the original packaging with all accessories, manuals, and documentation included.
  • Return must be initiated within 7 days of receiving the item.
  • Proof of purchase (receipt, order confirmation, or invoice) is required.

3. Non-Returnable Items

The following items are non-returnable unless defective or damaged upon delivery:

  • Used generators or portable power stations.
  • Opened accessories (unless they arrived damaged or faulty).
  • Items purchased under clearance, final sale, or promotional bundles.
  • Items showing signs of misuse, modification, or accidental damage.
  • Custom orders or special requests.

4. Damaged or Defective Items

If your product arrives damaged, faulty, or incomplete:

  • Contact us within 48 hours of delivery.
  • Provide clear photos or video of the issue (including packaging).
  • We will assess the issue and offer one of the following:
    • A replacement unit
    • A repair under warranty (if applicable)
    • A full refund

Please do not discard the packaging until we confirm the next steps.

5. Return Process

To initiate a return, please follow these steps:

  1. Email us at poweron.store@outlook.com with the subject line: “Return Request – [Order Number]”.
  2. State the reason for your return and attach any relevant photos or videos.
  3. Once approved, we will provide return instructions, including return address and shipping label (if applicable).
  4. Ship the item back to us in the original packaging within 7 working days.

6. Return Shipping Costs

  • If the return is due to our error (defective, wrong item, or damaged), we will bear the return shipping costs.
  • If the return is due to buyer’s change of mind or incorrect order, the buyer is responsible for the return shipping fees.

We recommend using a tracked shipping service to ensure safe delivery back to our warehouse.

7. Refunds

Once we receive and inspect your returned item:

  • You will be notified of the approval or rejection of your refund.
  • If approved, a refund will be issued via your original payment method within 5–10 business days.

Please note:

  • We may deduct shipping fees (if borne by us) or restocking fees (for large generator items) if applicable.
  • Refund processing times depend on your bank or payment provider.

8. Exchanges

We only replace items if they are defective, damaged, or wrongly delivered. If you need to exchange it for the same item, contact us at poweron.store@outlook.com.

9. Warranty Claims

Many of our generators and power products come with a manufacturer’s warranty (duration varies by product). If you’re outside the return window but facing an issue:

  • Reach out to us for warranty support or servicing assistance.
  • We will help coordinate with the manufacturer or advise on the next steps.

10. Contact Us

For return-related queries, please contact: